Customer Success

ShipSaving is looking for a full-time Administrative Assistant/ Customer Success Representative to assist our customers with using our software, including production introduction and online chat, problem-solving. Must with excellent interpersonal skills and communication skills. The candidate will work closely with all teams.

General Job Duties

  • Act as personal cheerleaders for the business explaining to customers why you can meet their specific needs.
  • Onboarding new customers while educating them on how to use your product.
  • Following up on renewals CSM is to create loyally, repeat customers instead of one-time users. Collect and analyze valuable information from customers to improve better service.
  • Building relationships between customers and the support team making it easier for users to solve small or short-term problems.
  • Being the voice of the customer to ensure your company's decisions always consider the voice of the customer.
  • Quick learner, be able to work in a fast pace work environment.
  • Familiar with supporting online applications, operation systems, Internet technologies, and solve issues from the technical aspect.
  • Maintain good feedback and rating of online accounts.
  • Uphold company values and respect every customer, setting appropriate expectations.
  • Filling, write a project plan.


  • Patient and know how to work as a team.
  • Minimum of six months experience in providing customer service either via phone or in person.
  • Communicate clearly and concisely with external customers as well as internal colleagues and departments.
  • Provide a sense of urgency, commitment, and quality when responding to customer support emails.
  • Familiarity with iOS and/or macOS, or comparable technology, is preferred.
  • The ability to type 30+ words per minute.
  • Excellent written and verbal communication, presentation, and facilitation skills.
  • Must have an Associate degree.

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