ShipSaving is looking for a full-time Administrative Assistant/ Customer Success Representative to assist our customers with using our software, including production introduction and online chat, problem-solving. Must with excellent interpersonal skills and communication skills. The candidate will work closely with all teams.
General Job Duties
Act as personal cheerleaders for the business explaining to customers why you can meet their specific needs.
Onboarding new customers while educating them on how to use your product.
Following up on renewals CSM is to create loyally, repeat customers instead of one-time users. Collect and analyze valuable information from customers to improve better service.
Building relationships between customers and the support team making it easier for users to solve small or short-term problems.
Being the voice of the customer to ensure your company's decisions always consider the voice of the customer.
Quick learner, be able to work in a fast pace work environment.
Familiar with supporting online applications, operation systems, Internet technologies, and solve issues from the technical aspect.
Maintain good feedback and rating of online accounts.
Uphold company values and respect every customer, setting appropriate expectations.
Filling, write a project plan.
Patient and know how to work as a team.
Minimum of six months experience in providing customer service either via phone or in person.
Communicate clearly and concisely with external customers as well as internal colleagues and departments.
Provide a sense of urgency, commitment, and quality when responding to customer support emails.
Familiarity with iOS and/or macOS, or comparable technology, is preferred.
The ability to type 30+ words per minute.
Excellent written and verbal communication, presentation, and facilitation skills.