Can I Refuse a Package?

Explore tips for refusing a package from UPS/USPS/FedEx/DHL
Blog cover

Last update:

April 3, 2024

Have you ever thought about: Can I refuse a package? Whether it's an accidental purchase, order an item and buy it somewhere local before it arrives, or an unexpected delivery. The short answer is yes, you can. However, there are certain steps you need to take to properly refuse a package from carriers like UPS, USPS, FedEx, and DHL.

How to refuse a package?

Ensure Your Presence When Package Arrival

First and foremost, it's essential to track your package and be present during the delivery of the package. You can't refuse a package if you're not there to receive it since intercepting or rerouting the shipment remotely can only be done for USPS/UPS/DHL/FedEx when your package is in an early stage. 

If you anticipate being absent during the delivery, you can write a note with "Refused the package" and place it near the postage area. This informs the carrier that the mail should be returned to the sender. Nevertheless, there's no guarantee that the delivery person will see your note, as it may go unnoticed or become misplaced.

Communication is Key

When the delivery person arrives, be sure to communicate clearly that you are refusing the package. You can simply inform them that you do not wish to accept it. It's crucial to do this directly with the delivery person rather than leaving the package unattended.

Provide Tracking Number for Package Refusal

In addition to verbally refusing the package, you must provide your tracking number to the delivery person. This assists them in confirming that you are indeed the recipient of the package. Failure to provide the tracking number will not stop the delivery process, and they will proceed with delivering the package.

Avoid Signing for Packages Intended for Refusal

When your package requires a signature upon delivery, avoid signing for it if you intend to refuse it. By signing, you are legally accepting the package, which could complicate your efforts to refuse it.

Final Words

Whether it's due to a change of heart, an error in order, or any other reason, knowing your rights and understanding the proper procedure can help streamline the process. It’s crucial to ensure you are available during the delivery attempt. 

Utilizing ShipSaving for your shipments provides convenience as you can effortlessly monitor your package status within the system and access your tracking information whenever needed. With ShipSaving, keeping track of your package can’t be easier. 

By following these steps and considering any relevant policies or regulations, you can navigate the process of refusing a package with ease.

Written on:

April 3, 2024
< Back to Blog Main Page