If you experience a lost or damaged package, you can simply file a claim with carriers.
If that happens, you have to distinguish the shipping label that belongs to which carrier.
File a claim for lost or damaged packages
USPS
If your package may have been lost in transit, directly contacting USPS is the best way to solve the problem.
ShipSaving is a platform offering shipping discounts, so ShipSaving does not handle packages directly. Contacting the carrier is a faster and more efficient way to investigate where your package goes.
Please read the following information before you file a USPS claim: If your items are damaged or missing, you must file a claim no later than 60 days after the mailing date.
If your package may get lost or damaged, there are two ways to reach out to USPS:
- Call USPS at 1-800-275-8777 to report the package lost or damaged
- File a claim
File a claim online step-by-step:
- Gather your documents and shipping evidence: Tracking number, evidence of insurance, proof of package’s value, and proof of damage.
- Please go to USPS’s office website, and create an account. If you already have a USPS account, please sign in.
- File the claim online: Domestic Claim
- If you shipped through international service, you need to create an inquiry first to verify your eligibility before you file a claim.
- If you are eligible for a claim, USPS will notify you via email: “Claim sent for review.”
- Waiting for the claim to be processed
FedEx
Purchased FedEx Labels from ShipSaving:
If your package is lost or damaged in transit, you should file a claim no later than 60 days for domestic shipments and 21 days for international shipments after the shipment’s date. Please send an email to claims@shipsaving.com to file a claim. When you send an email to us, please include the following information in the email:
- Tracking Number
- Shipper’s Name with your company information
- The shipper or receiver’s phone number
- The value and a description of the items
- Attach evidence, such as an invoice and photos
- For damaged packages, you must provide detailed images* about the packaging and the damage
*Detailed photos include the photo of damaged items, packaging materials such as bubble wrap, plastic, paperboard, etc., and damaged items outside of the box. Providing this evidence is essential for carriers to inspect how the damage happened and excluding the damage reason of unqualified packaging.
Please notice, the above process is only for labels purchased from ShipSaving.
If you purchased the shipping label from ShipSaving but self-reported a claim through carriers’ websites, you have to file a claim again through us. Sorry for any inconvenience it may cause.
Purchased Labels and the Insurance from Your Own FedEx Accounts:
Please read the following information before you file a FedEx claim:
- If your items are damaged or missing, you must file a claim within 60 days of domestic shipping or 21 days for international shipping.
- If the claim is approved, FedEx's liability covers the value of up to $100 for the package itself and reimburses the shipping fee. FedEx Ground Economy* is the only service not covering any liability.
If your package gets lost or damaged, there are two ways to reach out to FexEx:
- Call FedEx at 1-800-463-3339 for domestic shipments or 1-800-247-4747 for international shipments.
- File a claim
File a claim online step-by-step:
- Go to FedEx's “File A Claim” page.
- Click on “Log in to file a claim.” If you have a FedEx account, please log in. If you do not have a FedEx account, please create a User ID here.
- After you log in to your FedEx account successfully, please enter your tracking/PRO number.
- Please add supporting documentation, such as package photos, invoices, or proof of payments.
- Submit your online claim.
UPS
Purchased UPS Labels from ShipSaving:
If your package is lost or damaged in transit, you should file a claim no later than 60 days after the shipment’s date. Please send an email to claims@shipsaving.com to file a claim. When you send an email to us, please include the following information in the email:
- Tracking Number
- Shipper’s Name with your company information
- The shipper or receiver’s phone number
- The value and a description of the items
- Attach evidence, such as an invoice and photos
- For damaged packages, you must provide detailed images* about for the packaging and the damage
*Detailed photos include the photo of damaged items, packaging materials such as bubble wrap, plastic, paperboard, etc., and damaged items outside of the box. Providing this evidence is essential for carriers to inspect how the damage happened and excluding the damage reason of unqualified packaging.
Please notice, the above process is only for labels purchased from ShipSaving.
If you purchased the shipping label from ShipSaving but self-reported a claim through carriers’ websites, you have to file a claim again through us. Sorry for any inconvenience it may cause.
Purchased Labels and the Insurance from Your Own UPS Accounts:
Please read the following information before you file a UPS claim:
- If your items are damaged or missing, you must file a claim within 60 days.
- If the claim is approved, UPS liability covers the value up to $100 for the package itself and reimburses the shipping fee.
If your package may have been lost or damaged in transit, contacting UPS directly is the best way to solve the problem.
ShipSaving is a platform offering shipping discounts, so ShipSaving does not handle packages directly. Contacting UPS is a faster and more efficient way to investigate where is your package at.
If your package gets lost or damaged, there are two ways to reach out to UPS:
- Call UPS at 1-800-742-5877 for domestic shipments or 1-800-782-7892 for international shipments.
- File a claim
File a claim online step-by-step:
- Click this link to file a UPS claim as a guest
- Enter your UPS tracking number and some basic information, then click on Next.
- Prepare evidence such as receipts invoices, or photos to show your package is lost or damaged. View supporting documentation for details.
- Submit your claim.
If you have purchased package insurance from Shipsurance:
Please read the following information before you file a Shipsurance claim:
- Starting from the shipment date, you have 120 days to initiate your claim
- If it is for lost packages, domestic shipments have to wait 20 calendar days, and international shipments have to wait 40 calendar days before filing a Shipsurance claim.
Please fill out Shipsurance Claim Form. After submitting the claim, you can view the Shipsurance claim status.
File a Shipsurance claim step by step:
- Customer files a claim through a ShipSaving portal
- Provides proof of value and shipping details.
- Provides claim statement from recipient stating damage or non-receipt.
- If damaged; provide photos and a repair estimate, if applicable.
- Most claims are processed within 5 business days.
- You can quickly check your Shipsurance claim status.
Attention: Shipsurance may decline your claim if the outside packaging includes item information such as pictures, company name, item description, etc. If you have more questions about Shipsurance, you may find an answer on its page.
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