How to File a Claim at ShipSaving

If you experience a lost package or a damaged package, you can simply file a claim to the carriers. (All carriers have default declared values of $100 for each package, except FedEx SmartPost, UPS SurePost & USPS First Class). There are two ways to file a claim if you use the ShipSaving platform. 

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Using a carrier’s insurance OR package has no insurance coverage:

1. Please prepare all documents required to file a claim:

Documents for Lost Claim

• Proof-of-value documentation, such as a copy of the original invoice from vendor/supplier, a copy of retail invoice/receipt, a final confirmation screen of an online order with proof of payment.

Documents for Damaged Claim：

• Proof-of-value documentation, such as a copy of the original invoice from vendor/supplier, a copy of retail invoice/receipt, a final confirmation screen of an online order with proof of payment.
• Photos of the package and damaged contents (including photos of original packing as well, could use the other ones with the same packing).
• Appraisal(s) - Expense statement

2. Please fill out the ShipSaving Claim Form and Waiver Form.

3. Please send all the required documents to claims@shipsaving.com. In the email, the subject line must include a tracking number and the company name registered on ShipSaving.

4. USPS can file a claim within 15-60 days of the package being shipped; other carriers need to file it within 60 days.

5. It usually takes one month for carriers to screen claims. If approved, we will refund your account within 3-5 business days after receiving a refund from the carriers.

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Using ShipSurance, a ShipSaving’s 3rd party insurance company

Before filing the claim on ShipSurance, the default coverage of $100 still needs to be filed through the Carriers. Please follow the guide of Using Carrier's insurance first.

Then:

1. Visit https://www.shipsaving.com/en/shipsurance
2. Click the File a Claim button

3.  Fill out all of the required information. Once completed. Ensure all the information is filled correctly, check the Check Box for certification and click Submit Claim button.

4. Once a claim is submitted, you can always check your claim status by going back to https://www.shipsaving.com/en/shipsurance.

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*Please note that to file a lost claim, the shipper must wait 20 calendar days (domestic shipment) or 40 calendar days (international shipment) before filing with Shipsurance.

*All damaged packages and item(s) must be returned back to the shipper until a claim is completed. All packaging material and damaged goods must be kept in the original condition as received.

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