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Package theft is a growing problem for online sellers and customers. According to the 2025 Package Theft Report and Statistics, about 64 million people have experienced package theft at some point. Over the past year, package thieves stole around $8.2 billion worth of online orders.
For small and medium-sized businesses, lost or stolen packages mean more than refunds. They lead to more customer support requests, negative reviews, and frustrated customers who may choose not to shop with you again. The good news is that the right shipping decisions can significantly reduce these risks.
Below are 7 practical tips to help protect your shipments and create a better delivery experience for your customers.
Wrong or incomplete addresses are one of the most common reasons packages get lost. Even a small typo can cause delays, returns, or deliveries to the wrong location. And using address validation helps prevent delivery errors.
With ShipSaving’s smart address validation, addresses are automatically checked against USPS databases when you create a label. This helps confirm that the address is valid and deliverable, saving time and reducing avoidable losses.
Faster delivery is not always the best option. When packages arrive too quickly, customers may not be home to receive them, which increases the chance of packages being left outside.
By offering multiple delivery speeds, customers can choose what works best for their schedule. This added control can directly reduce the risk of package theft.
ShipSaving gives sellers access to a wide range of delivery options, from economical ground services to overnight shipping. With the Quick Rate tool, you can easily compare shipping rates and estimated delivery dates. This makes it easier to match delivery speed with customer preferences, while significantly reducing shipping costs, with savings of up to 90%.
Many weekday deliveries arrive when customers are at work or school. Saturday delivery gives customers a better chance to receive packages in person.
When you ship with UPS and FedEx through ShipSaving, you can select Saturday delivery options and view the estimated delivery date before purchasing the label. This can reduce missed deliveries and lower the chance of theft, especially for residential addresses.
High-value items are more likely to be targeted by thieves. Requiring a signature ensures the package is handed directly to the recipient instead of being left unattended.
Signature confirmation is ideal for luxury goods or age-restricted items. It not only protects the shipment but also provides clear delivery proof if disputes arise.
ShipSaving enables sellers to add signature confirmation and adult signature services during label purchase, allowing them to tailor security levels based on the shipment value.
Even with careful planning, package theft can still happen. Shipping insurance helps protect your business and customers from financial loss when packages are lost or stolen.
When purchasing shipping labels through ShipSaving, most USPS, UPS, and FedEx services include up to $100 in coverage. Sellers can also add extra insurance by declaring the package value during checkout for added peace of mind.
Customers are less likely to miss deliveries or worry about missing packages when they can see exactly where their order is. Real-time tracking notifications help recipients plan ahead and stay informed.
ShipSaving supports automated tracking notifications that update customers when a package ships and when it is delivered. Once set up, these notifications run automatically, helping reduce “Where is my order?” messages and building trust in your brand.
Branded packaging can boost brand recognition, but it can also attract unwanted attention. Boxes that clearly show product images or brand names may signal valuable contents to thieves.
A safer approach is to keep exterior packaging simple. You can still create a great unboxing experience by adding thank you cards or promotional materials inside the box without increasing theft risk.
Package theft continues to rise, but with the right tools and thoughtful planning, you can protect your shipments and build customer trust.
Ready to ship smarter? Register a ShipSaving account to access smart shipping tools and save up to 90% on USPS, UPS, FedEx, and DHL Express today!
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