How to Void USPS Label and Get Refund- All You Need to Know

In this guide, ShipSaving will explain how to get a refund on a USPS label.
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Last update:

May 2, 2023

USPS is an excellent choice for both domestic and international shipping. While many people know how to print a label, they may need help understanding how to void a USPS label.

However, there are prerequisites for voiding a label, and if you want to know how to do this effectively, you can read the ShipSaving guide below.

1. How to void the USPS label on ShipSaving? 

2. What should I do if the package has already been shipped?

3. Under what circumstances can I get a refund?

  • Domestic Shipments
  • International Shipments

1. How to void the USPS label on ShipSaving?

When shipping shipments, you will inevitably need to correct some things in entering information, such as the recipient address, package size, and weight information.

However, ShipSaving can help you reduce these errors, and even if you find them after purchasing your shipping documents, you can quickly and easily void your shipping label by:

Log in to your account, go to your Shipment page, click View Details, and then click the Void Label at the right corner.

ShipSaving notices: The USPS will take up to 30 business days to confirm your voided request and will issue a refund after confirming that your package has not been shipped. After a successful voiding request, will issue a refund to your ShipSaving account. The voided label request will only be accepted if the package has been sent.

2. What should I do if the package has already been sent?

If your package has already been shipped, you may request a package intercept and reroute on the USPS website. After USPS accepts your request, your package will be forwarded to the original sender or held at your local post office for pickup. If the package is successfully intercepted, you will be charged a $17 interception fee and any applicable postage.

3. Under what circumstances can I get a refund for a package that has been sent?

As ShipSaving mentioned in the first entry, you can void the label and get your refund after the USPS review if your package is not scanned and sent. However, if the package has already been shipped, you may be able to file a claim with USPS under certain conditions.

If you sent a package inside the U.S. that was lost, damaged, or had broken or missing pieces and it was covered by insurance, claims can be made under three terms:

  • Priority Mail Express® items and other insured mail
  • Collect on Delivery (COD) items
  • Registered Mail® items with insurance

If you sent an international package, you might be eligible for a postage or fee refund if any of the following apply:

  • Delivery standards for applicable Global Express Guaranteed®, Priority Mail Express International®, or Priority Mail Express International with Money-Back Guarantee Service guarantees were not met.
  • Full service was not rendered, or you were incorrectly charged return charges for undeliverable-as-addressed, First-Class Mail International®, First-Class Package International Service®, and Priority Mail International® items.
  • You were overcharged.

ShipSaving notices: USPS full service was not rendered, excluding packages that cannot be delivered due to personal reasons. For example, USPS will not accept your claim if a package is returned because the customs form is not filled out correctly.


For shippers, ShipSaving simplifies the entire mailing process for you.

It also eliminates the need to go to the post office and deal with the staff when sending your package. All your shipping information and tracking numbers are saved online and can be easily checked again!

Written on:

March 21, 2023
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